Our Technology

When it comes to technology, our mission is simple: we work to improve your bottom line by minimizing time spent working claims, automating common tasks and providing up to the minute status on your warranty claims.

Our end-to-end warranty claim technology provides online work order entry, tracking, reporting and updates integral to our success - and yours. Our very knowledgeable specialists have immediate access to some of the most advanced, state-of-the-art warranty claim technology available today to fully document and track all requests until resolution.

Your customers are our customers, which is why we provide your warranty specialists access to our software portal allowing them to view all of your claims as they are being worked.

Our 5 star approach to mapping your claims allows you to see on one screen where all your claims are happening providing you with the ability to proactively track potential product issues by plant(s), visualizing geographic claim volume and identifying surges in claim volume by region. Our individualized portal allows each user to see the information that is MOST relevant to their position within your corporate structure.

We are often asked, “How safe is our data?”

Our application and the data behind it reside at Rackspace, the world’s leading managed hosting provider. Rackspace offers Tier 1 support to over 53,000 companies worldwide, utilizing 9 Microsoft Gold Certified data centers geographically spread to ensure guaranteed 100% uptime. Your data is backed up every 15 minutes then automatically replicated to ensure there will never be data loss, EVEN if the primary center is catastrophically destroyed. Rackspace is one of only six Application Infrastructure Providers (AIPs) in the world to receive the Microsoft Gold Certified Partner accreditation. This top-tier designation recognizes Rackspace's expertise in Microsoft hosting, having passed numerous and rigorous evaluations by certified, independent auditors.

Best of all, we invest in technology so you don't have to.

No need for expensive hardware and software, IT techs, problem installation, hidden costs, pricey networks and servers or other hassles when you partner with UTS. We have already developed a world class application that we offer to you, as a portal, free of charge. Manage, track and respond to your customer's requests all within the same interface.